Effective date: November 5, 2026. This policy applies to every purchase made on or after this date through npexamcoach.com or any NP Exam Coach course platform. Purchases made before this date are governed by the policy that was published at the time of purchase.
NP EXAM COACH LLC (“NP Exam Coach,” “we,” “us”) sells online PMHNP-BC board exam preparation courses. Because our courses are digital products that are delivered instantly, refunds are limited to the two situations described on this page: the 7-Day No-Access Refund and the Pass Guarantee. Please read this policy before you enroll. By completing a purchase, you confirm that you have read and agree to it.
Summary
- 7-Day No-Access Refund: you can get a full refund within 7 days of purchase, but only if you have not logged in to the course, attended a live class, or opened the question bank.
- Pass Guarantee (30-Day Walk to Success program only): if you complete every requirement listed below within 30 days of enrollment and do not pass your board exam, you can request a refund by sending us your official score report.
- All other cases are non-refundable, including after you have accessed any course material, after 7 days, or if the Pass Guarantee requirements were not met.
1. 7-Day No-Access Refund (all products)
You may request a full refund within 7 calendar days of your purchase date only if all of the following are true:
- You have not logged in to the course platform.
- You have not attended any live class or live session.
- You have not opened or answered any question in the question bank, any diagnostic test, or any other course material.
Once any of these actions has taken place, or once 7 days have passed, the purchase is non-refundable, except under the Pass Guarantee described below. Our course platforms automatically record logins, video views, live class attendance and question activity with dates and times, and we use these records to review every request.
2. Pass Guarantee (ANCC and PMHNP-BC Exam Prep: 30-Day Walk to Success)
The Pass Guarantee applies only to the 30-Day Walk to Success program. It does not apply to stand-alone purchases of the Question Bank, Crash Course, Psychopharmacology Course, Diagnostic Tests or Flashcards.
To qualify, you must complete every requirement below within 30 days of your enrollment date, using the account you enrolled with:
- Every module lecture: attend the live class or watch the full class recording for each module of the course.
- Question Bank Modules 1 to 5 (592 questions): answer every question in Module 1: Scientific Foundations (161 questions), Module 2: Advanced Practice Skills (100 questions), Module 3: Diagnosis and Treatment (105 questions), Module 4: Psychotherapies and Related Theories (101 questions) and Module 5: Ethics, Legal Principles and Cultural Care (125 questions).
- Crash Course question bank (455 questions): answer every question in the Crash Course Review Questions, Day 1 through Day 7 (65 questions per day).
- All 4 diagnostic tests (700 questions): complete PMHNP Diagnostic Tests I, II, III and IV (175 questions each).
- Crash Course review: attend the live 2-day Crash Course review or watch the complete recording.
After completing the requirements, if you take the board exam and do not pass, you must:
- Email us your official score report from the certifying body (ANCC or AANPCB) showing a result of “did not pass.” The name on the score report must match the name on your NP Exam Coach account or order.
- Include your order number and the email address used for enrollment.
- Send the request within 30 days of the date on your official score report, and take the exam while your course access is active.
We verify each requirement using the activity records of our course platforms (module completion, video viewing, live class attendance, question bank and diagnostic test completion, with dates and times). If any requirement is incomplete, completed after the 30-day window, or completed on a different account, the Pass Guarantee does not apply.
Approved refunds: we refund the amount you paid for the 30-Day Walk to Success program to the original payment method, normally within 10 business days of approval. Your course access ends when the refund is issued. The Pass Guarantee can be used once per student.
3. What our pass rate means
Our 99% first-attempt pass rate refers to students who completed all of the program requirements listed in the Pass Guarantee above (every module lecture, Question Bank Modules 1 to 5 with 592 questions, the Crash Course question bank with 455 questions, all 4 diagnostic tests with 700 questions, and the Crash Course review) and then reported their first-attempt result to us. More than 8,000 students have passed with NP Exam Coach. Individual results depend on each student’s preparation and are not guaranteed except as described in the Pass Guarantee.
4. Payment plans, discounts and coupons
- This policy applies to every purchase, including payment plans, discounted prices and coupon codes.
- For payment plans, an approved refund covers the amount actually paid, and any remaining installments are cancelled.
- Missing a payment-plan installment pauses or ends access and does not create a refund right.
5. How to request a refund
Email pmhnp@npexamcoach.com with the subject line “Refund Request,” your full name, order number and enrollment email. For Pass Guarantee requests, attach your official score report. We reply within 3 business days and make a decision within 10 business days of receiving all required information.
6. Payment disputes and chargebacks
Please contact us before opening a dispute with your bank or card issuer. Most questions can be resolved quickly by email. If a dispute or chargeback is filed, we will provide the payment processor with this policy, the record that you accepted it at checkout, your order details, and the course platform activity records described above (logins, video views, live class attendance and question activity with dates and times). Course access is suspended while a dispute is open.
7. Frequently asked questions
Can I get a refund if I change my mind?
Yes, within 7 days of purchase, as long as you have not logged in, attended a live class or opened the question bank or any course material.
Does the Pass Guarantee cover the Question Bank or Crash Course if bought separately?
No. The Pass Guarantee applies only to the 30-Day Walk to Success program.
What proof do I need for the Pass Guarantee?
Your official ANCC or AANPCB score report showing you did not pass, sent within 30 days of the score report date, plus completion of every requirement within 30 days of enrollment.
How do you check that I completed the requirements?
Our course platforms record your module completions, video views, live class attendance and question bank and diagnostic activity with dates and times.
8. Changes to this policy
We may update this policy. Changes apply only to purchases made after the new effective date shown at the top of this page.
Contact
NP EXAM COACH LLC
15012 Georgia Ave, Rockville, MD 20853, USA
Email: pmhnp@npexamcoach.com
Phone: +1 917-732-9619
Founder: Dr. Thales Lopes, DNP, PMHNP-BC