Refund & Cancellation Policy – NP Exam Coach
Last Updated: January 2025
At NP Exam Coach, we’re committed to providing high-quality preparation materials and personalized support to help you succeed on your PMHNP-BC board exam. Before enrolling, please review our refund and cancellation policy carefully to ensure full transparency and understanding.
60-Day Money-Back Success Guarantee
We stand behind the quality and effectiveness of our program. We offer a 60-day money-back guarantee if you do not succeed on your PMHNP-BC board exam after meeting all eligibility requirements.
To be eligible for a refund, individuals must strictly meet all of the following criteria:
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Complete All Program Content: You must complete all program content, including video reviews, the question bank, and the diagnostic test within the course platform.
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Request Timeline: The refund request must be made within 60 days of your purchase date if you do not succeed on the board exam after completing all recommended tasks.
Non-Refundable Enrollment and Eligibility
All NP Exam Coach courses (including the Live PMHNP Review Course, Crash Course, Psychopharmacology Course, and Question Bank) are non-refundable unless the conditions of the 60-Day Money-Back Success Guarantee are met.
Once access to course materials is granted, refunds cannot be issued under any other circumstance.
Please note:
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This policy applies to all purchases, including payment plans, promotional discounts, and coupon-based enrollments.
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Access credentials, course content, and bonus materials are immediately activated at the time of purchase.
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We strongly encourage students to review all course descriptions and previews before completing their purchase at www.NPExamCoach.com.
Cancellations Before Activation
If a purchase was made in error and you have not yet accessed any course material, you may contact our team within 24 hours of purchase for review. Requests must be emailed to pmhnp@npexamcoach.com with proof of payment and reason for cancellation. After this period—or once any module, video, or document is opened—your purchase becomes non-refundable, subject only to the terms of the 60-Day Money-Back Success Guarantee.
Why We Enforce This Policy
Our mission at NP Exam Coach is to ensure every student receives:
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Immediate, lifetime access to powerful PMHNP review tools
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Personal coaching and mentorship from Dr. Thales Lopes
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An interactive learning system designed to maximize exam success rates
Because the full value of the program is delivered at the time of purchase, and the guarantee requires the full commitment of the student, refunds are not possible once access is granted outside of the stated guarantee conditions. This policy allows us to maintain affordable pricing—less than half the cost of a single college credit—while offering exceptional support and results.
Agreement to Policy
By completing your enrollment, you acknowledge and agree to abide by this Refund and Cancellation Policy. If you have any questions before purchase,
Please contact us NP Exam Coach Support Email: pmhnp@npexamcoach.com Website: https://npexamcoach.com Founder: Dr. Thales Lopes, DNP, PMHNP-BC
