Refund & Cancellation Policy – NP Exam Coach
Last Updated: January 2025
At NP Exam Coach, we’re committed to providing high-quality preparation materials and personalized support to help you succeed on your PMHNP-BC board exam. Before enrolling, please review our refund and cancellation policy carefully to ensure full transparency and understanding.
Non-Refundable Enrollment Period
All NP Exam Coach courses, including the Live PMHNP Review Course, Crash Course, Psychopharmacology Course, and Question Bank, are non-refundable after enrollment.
Once access to course materials is granted, refunds cannot be issued under any circumstance.
Please note:
The 7-day period following enrollment is non-refundable.
This policy applies to all purchases, including payment plans, promotional discounts, and coupon-based enrollments.
Access credentials, course content, and bonus materials are immediately activated at the time of purchase.
We strongly encourage students to review all course descriptions and previews before completing their purchase at www.NPExamCoach.com.
Course Access and Commitment
Our PMHNP preparation programs provide immediate access to:
On-demand lectures, diagnostic tests, and question banks
Exclusive study materials and printable PDFs
Weekly live coaching sessions with Dr. Thales Lopes, DNP, PMHNP-BC
Because these educational resources are digitally delivered and time-sensitive, they cannot be reclaimed or revoked after activation. Therefore, all enrollments are final.
Cancellations Before Activation
If a purchase was made in error and you have not yet accessed any course material, you may contact our team within 24 hours of purchase for review. Requests must be emailed to pmhnp@npexamcoach.com with proof of payment and reason for cancellation.
After this period—or once any module, video, or document is opened—your purchase becomes non-refundable.
Why We Enforce This Policy
Our mission at NP Exam Coach is to ensure every student receives:
Immediate, lifetime access to powerful PMHNP review tools
Personal coaching and mentorship from Dr. Thales Lopes
An interactive learning system designed to maximize exam success rates
Because the full value of the program is delivered at the time of purchase, refunds are not possible once access is granted. This policy allows us to maintain affordable pricing—less than half the cost of a single college credit—while offering exceptional support and results.
Agreement to Policy
By completing your enrollment, you acknowledge and agree to abide by this Refund and Cancellation Policy.
If you have any questions before purchase,
Please contact us
NP Exam Coach Support
Email: pmhnp@npexamcoach.com
Website: https://npexamcoach.com
Founder: Dr. Thales Lopes, DNP, PMHNP-BC
