Privacy Policy
Effective Date: September 4, 2025
Who We Are
Our website address is: https://npexamcoach.com.
Business Name: NP Exam Coach (owned and operated by Dr. Thales Lopes, DNP, PMHNP-BC)
Address: 15012 Georgia Ave, Rockville, MD 20853, USA
Email: pmhnp@npexamcoach.com
What Personal Data We Collect and Why We Collect It
Data Collected Through WooCommerce
When you purchase from our store, we collect information including:
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Order details: products purchased, order date, and payment status.
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Customer account details: name, billing/shipping address, phone number, email.
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Payment details: securely processed through third-party gateways (Stripe, PayPal). We do not store full credit card details.
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Course access data: product licenses, enrollments, and course completion progress.
Why we collect it:
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To process and deliver your orders.
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To manage student accounts and course access.
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To provide customer support.
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To comply with tax, accounting, and legal requirements.
Comments
When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to detect spam.
Media
If you upload images to your account (e.g., profile images), avoid including location data (EXIF GPS) since other visitors could download and extract this information.
Contact Forms
If you contact us via our site, we collect your name, email, and message. We retain this information for up to 6 months for customer service purposes. We do not use it for marketing unless you opt in.
Cookies (WooCommerce Specific)
We use cookies to:
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Keep track of your shopping cart.
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Maintain your logged-in session.
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Track store analytics and performance.
Examples:
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woocommerce_cart_hash and woocommerce_items_in_cart help WooCommerce determine when cart contents change.
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wp_woocommerce_session_ stores a unique code for each customer, so WooCommerce can retrieve cart data.
These cookies contain no personal information and expire automatically.
Analytics
We use Google Analytics and MonsterInsights to understand traffic and site usage.
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Users can opt out using the Google Analytics Opt-out Browser Add-on.
Who We Share Your Data With
We share data only with trusted third parties to operate our store:
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Payment processors: Stripe, PayPal (for secure checkout).
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Email marketing services: to send updates (with your consent).
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Learning management platforms: to deliver course access codes and enrollment.
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Analytics providers: Google Analytics, MonsterInsights.
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Shipping or digital delivery partners: when fulfilling your order.
How Long We Retain Your Data
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WooCommerce order records: 10 years (for tax and legal compliance).
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User accounts: As long as the account is active. Inactive accounts may be anonymized or deleted after 3 years.
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Comments: Indefinitely unless deleted by the user.
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Contact forms: 6 months.
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Analytics data: 14 months.
What Rights You Have Over Your Data
You can request to:
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Receive a copy of your order history and personal data.
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Update or correct account details.
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Request deletion of your account and data (except data we must retain for legal purposes).
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Withdraw consent for marketing emails.
To exercise your rights, contact pmhnp@npexamcoach.com.
Where Your Data Is Sent
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Orders are processed on servers located in the USA.
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Payment information is securely handled by Stripe and PayPal.
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Some data may be stored on cloud-based systems outside the EU, with safeguards to ensure GDPR compliance.
How We Protect Your Data
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SSL encryption across the entire site.
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Secure payment gateways.
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Regularly updated WordPress, WooCommerce, and plugins.
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Restricted access to customer data (admin and authorized staff only).
Data Breach Procedures
In the event of a data breach:
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We will investigate immediately.
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Notify affected customers if their personal data is at risk.
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Work with legal authorities as required.
Third-Party Data
We may receive aggregated or anonymized data from advertising platforms like Facebook Ads or Google Ads for marketing insights.
Automated Decision-Making
WooCommerce may use automated fraud detection when processing payments. We may also use automated email tools to segment customers (e.g., students who purchased vs. leads).
Industry Regulatory Disclosure Requirements
NP Exam Coach is an educational company. We comply with applicable consumer, privacy, and e-commerce regulations in the jurisdictions where we operate.
Contact Information
For privacy concerns or data requests, contact us at:
📧 Email: pmhnp@npexamcoach.com
📍 Address: 15012 Georgia Ave, Rockville, MD 20853, USA
🌐 Website: https://npexamcoach.com
