Privacy Policy — NP Exam Coach
Last Updated: January 2025
At NP Exam Coach, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.NPExamCoach.com, enroll in a course, or communicate with our team.
By using our website and services, you agree to the terms outlined in this policy.
Information We Collect
We collect only the information necessary to deliver high-quality educational experiences and customer support.
Information you provide directly:
- Name, email address, and contact details
- Billing and payment information during checkout
- Account login credentials for course access
- Voluntary responses in surveys, forms, or testimonials
Information collected automatically:
- IP address, browser type, device data, and pages visited
- Cookies or similar tracking technologies for analytics and marketing
We use secure third-party systems such as WooCommerce, Xperiencify, Google Analytics, and Meta Pixel to process and analyze data responsibly.
How We Use Your Information
We use your data to:
- Provide access to purchased courses and digital materials
- Send confirmation emails, login credentials, and support responses
- Personalize your learning experience within NP Exam Coach
- Improve our platform performance and user experience
- Share limited promotional updates or educational offers (only if you opt-in)
We do not sell or rent your personal data to any third parties.
Payment Security
All transactions are securely processed through PCI-compliant payment gateways such as Stripe and PayPal. NP Exam Coach does not store or have direct access to your full credit card details.
Cookies and Analytics
Cookies help us understand how students use our site, so we can improve your experience.
You may choose to disable cookies in your browser settings. Doing so, however, may limit access to certain course features or login functions.
We also use trusted analytics and advertising partners (like Google Ads and Facebook) to better serve relevant content and measure site engagement.
Data Retention
We retain personal information only as long as necessary to:
- Maintain active student accounts
- Comply with tax and legal obligations
- Support customer service and verification requests
Once data is no longer required, it is securely deleted or anonymized.
Your Rights
Depending on your region, you may:
- Request a copy of your data
- Ask for corrections or deletions
- Opt out of marketing communications
To make a request, please contact pmhnp@npexamcoach.com.
We will verify your identity before processing your request for your protection.
Third-Party Links
Our website may link to external resources or educational tools. NP Exam Coach is not responsible for the privacy practices or content of those third-party sites.
Protecting Your Information
We use SSL encryption, secure hosting, and access restrictions to protect your data.
Only authorized staff and verified partners can access personal information on a need-to-know basis.
Children’s Privacy
NP Exam Coach does not knowingly collect personal data from individuals under 18 years old. If you believe a minor has provided us information, please contact us immediately for prompt removal.
Updates to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. Updates will be posted on this page with a new “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:
NP Exam Coach Support
Email: pmhnp@npexamcoach.com
Website: https://npexamcoach.com
Founder: Dr. Thales Lopes, DNP, PMHNP-BC
